Terms and Conditions

The use and accesses to NewLife Website and its products and/or services are subject to the following Terms of Use. The words ‘we’, ‘us’ and ‘NewLife’ mean Total Reach Marketing Sdn Bhd, NewLife International (S) Pte Ltd, PT Generasi NewLife, and its affiliated Companies/Branches. The term ‘you’ and ‘your’ refer to Independent Business Owners, Smart Consumers, Customers and public.

1) Acknowledgement & acceptance of Terms of Use.

Please read these terms of use carefully before you use this website. By using this website, you expressly agree to be bound by these terms as they now are or as amended or edited from time to time and acknowledge that you have read, understood and accepted them. However, if after having read these terms of use and you do not agree with them, you must discontinue your use of this site.

2) Intended Use
This is a business and commercial site. It is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site.

3) Disclaimer and Limitation of Liability
The information, materials and services contained on this site are provided to you on a “as is”, and “as available” basis. We do not warrant or guarantee the accuracy or completeness of this information, statements, contents or materials, and expressly disclaim any liability for any errors, omissions and/or inaccuracies in this information, statements, contents and materials. NewLife shall endeavor its best but is not obliged to correct any inaccuracies, errors, omissions or typographical errors in the information posted to this Web Site, and such information including information on pricing and availability of goods may be changed, amended or updated without notice.

To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representation regarding the security of accounts, or that this site is free from destructive material, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with
a) use of this site, or inability to see this site by any party; or
b) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or
c) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

In the event that any provision(s) contained in these Terms of Use is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of the terms which shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. NewLife’s failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any terms, provision or right.

4) Intellectual Property
Unless otherwise indicated, all Web Site design, text and graphics is Copyright 2014 NewLife All Rights reserved. Except as stated herein, none of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purposes unless such use is permitted by NewLife.

5) Trademarks
All trade names, domain names, brand names, trade symbols, logos, slogans, trademarks or services marks consisting of the name NewLife and whether followed with an asterisk (*) or TM are trademarks or proprietary interests Total Reach Marketing Sdn Bhd, Malaysia, and NewLife International (S) Pte Ltd. There are other trade names, brand names, trade symbols, logos, slogans, trademarks, service marks, brand names, company names, indicated on this Web Site that are the property of their respective owners.

6) Links
This Web Site may contain numerous links to other Internet Sites including, without limitation, i.e. other affiliation sites and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated Web Sites. By utilising these links, you acknowledged and agreed that we are not responsible for the actions, contents, accuracy, privacy, policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledged and agreed that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.

7) Dispute Resolution
Any dispute arising in connection with these Terms of Use or in connection with the use of NewLife website which cannot be resolved by good-faith negotiations shall be referred to mediation or to arbitration.

8) Prohibited or Unlawful Use
As a condition of your use of this Web Site, you will comply with all applicable laws, statutes, ordinance and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Web Site for any purposes that is unlawful or prohibited in law or by these terms, conditions and notices. You agree:
a) Not to upload, post, email or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable.
b) Not to upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, file or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
c) Not to collect or store personal data about other users.
d) Not to interfere with or disrupt the service or services or networks connected to the service, or disobey any requirements, procedures, policies or regulations of the networks connected to the service.

9) Submissions
Any material, information or ideas you transmit or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by NewLife or its related and affiliated companies for any purposes whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products and materials. Notwithstanding the foregoing, all personal data provided to NewLife will be handled in accordance with NewLife Privacy Policy. NewLife has no responsibility to respond to messages posted at this site.

10) Security
Security in shopping on the Internet is of paramount importance to NewLife and its shoppers. In order for you to have a safe and secure shopping experience, all reasonable precautions have been taken by NewLife. When you place orders with NewLife via Paypal’s payment system, your transactions are encrypted using Secure Sockets Layer (SSL) encryption technology. Encryption scrambles the information transmitted across the Internet, including names and address. SSL also verifies the identity of the server and confirms that the original message arrives safely at its destination.

11) Governing Law
All matters and issues relating to the use or interpretation of these terms of use shall be governed by Malaysian laws.

NEWLIFE™ BUSINESS PROCEDURES AND POLICIES

You may acquire your products from one of the following sources:
a) Authorised NewLife™ Independent Business Centre/Authorised Centre/Mobile Stockist Centre
b) NewLife™ Sales Offices / Branches

HOW TO ORDER FROM NEWLIFE™

1. PLACING YOUR ORDER
• You may place your order by phone, fax, and e-mail or in person. Orders will only be processed when FULL amount of payment is received by NewLife™.

2. PAYMENT
• Payment may be in the form of on-line remittance, cash, credit card, cheque or money order.
• Payment by Cheque – Prior approval is needed from the Management for this mode of payment. All cheques must be crossed and made payable to ‘TOTAL REACH MARKETING SDN. BHD.’
• Payment by Cash – This is done when you place your order in person. Make sure that you get your receipt. Do not send cash by mail or any other means. NewLife™ cannot be held liable for any loss.

3. NEWLIFE™ BUSINESS MONTH

NewLife™ business month follows the calendar month.

All orders (with full payment) received by NewLife™ on or before the end of business operation hours of the last working day of the calendar month will be considered and included in the total BV/PV of that month. All orders received after this time, regardless of whatever, will be carried forward to the next month’s BV/PV.

WHEN YOU RECEIVE YOUR ORDER

1. If you collect the goods in person, please check and confirm that all entries are in the invoice, and the stock given to you are correct and in good condition before you acknowledge the receipt of goods.

2. If goods are shipped to you, upon delivery, please check:
• That the seal is not broken. All NewLife™ products and goods are subject to stringent check and quality control. Each carton is sealed with NewLife™’s tape. Any seal found to be broken must be acknowledged immediately by the delivery men so as to facilitate any claim.
• That the number of cartons received is correct before signing the consignment note. If the number of cartons is incorrect, state this on the consignment note.
• That the goods are not damaged and that there are no shortages. If you do discover any damage or shortage of goods, it must be reported to NewLifeTM respective office within 24 hours after delivery. Any report received after this time frame will not be entertained.

WHEN STOCK IS NOT AVAILABLE

When NewLife™ does not have in stock the products you have ordered and paid for, it may be due to two reasons:
1. Stock No Longer Available (SNLA)
2. Stock Temporary Not Available (STNA)

If any of the above happens, the code SNLA or STNA will appear on the invoice. NewLife™ will issue a credit voucher to you, in which case, the BV/PV will still be credited to your account and thus protect your Performance Bonus (please see ‘The Credit Voucher’).

OVERAGES

If items are received, but not ordered, you may:
1. Decide to keep the item and have your account charged, or
2. You may return the item to NewLife™.

In either case, please notify NewLife™ of the error.

THE CREDIT VOUCHER

The Credit Voucher System is a service provided by NewLife™ to enable you to control your monthly Personal Group PV and BV. It is designed to protect the IBO’s Performance Bonus.

All BV/PV of items ordered and paid for, regardless of whether they were shipped or not, will be used in calculating the Performance Bonus for that particular month. This ensures that your Performance Bonus is not affected by NewLife™’s inability to ship the products (either due to SNLA or STNA).

A Credit Voucher is also issued for merchandise returned to NewLife™ (please see ‘Merchandise Return Form’).

A Credit Voucher can only be used for ordering items and cannot be redeemed for cash.

When the Credit Voucher is redeemed during a new order, the total PV, BV, and invoice value of the new order must exceed values stated on the Credit Voucher.

Each Credit Voucher can only be used once and must be redeemed within THREE months from the date of its issuance. Only original copy of the Credit Voucher with the authorised signature is valid.

SHIPPING CHARGES

NewLife™ pays all shipping charges for regular deliveries from NewLife™ Office to the recipient within Malaysia provided the order is more than a stipulated amount. For orders less than the stipulated amount, NewLife™ will charge the IBO according to the prevailing rate of the delivery service provider. NewLife™ reserves the right to decide on the mode of delivery.

Should the IBO desires that delivery be done through other means of transportation other than that specified by NewLife™ then the IBO shall bear the extra charges incurred. NewLife™ ships only to registered IBOs and not to their respective customers.

RETURN OF SALEABLE PRODUCTS FROM IBO

IBOs are allowed for a maximum of 180 days from the date of purchase to return resalable products to NewLife™ provided that the goods are unused, resalable, still available in the current line, and having a minimum of twelve (12) months before the expiry date (NOTE : IBOs are required to sell their stock on FIRST IN FIRST OUT basis). All Returns must be backed by proof of purchase, CIDO (Cash Invoice cum Delivery Order). All Returns must be done through the same channel through which the same goods are distributed.

All goods returned must be accompanied by the Merchandise Return (MR) Form. A 10% processing fee on the IBO price of goods returned shall be charged.

Refunds shall be in the form of goods exchange OR in the form of a Credit Voucher (CV), NOT CASH, under the following terms and conditions:
(i) Refund in the form of goods exchange: The exchanged product(s) must be of equivalent to or more value (in IBOP, BV & PV), than the returned product(s). Returned stock will be valued at the IBO price with the maximum wholesales discount.
(ii) Refund in the form of Credit Voucher: A Credit Voucher will only be issued to you after NewLife™ Administration Department approves of such returns.

All costs incurred in returning of goods will be borne by the IBO.

CUSTOMER SATISFACTION GUARANTEE

NewLife™ provides retail customers the right to exchange NewLife™ product(s) or receive a refund through the Customer Satisfaction Guarantee (CSG). This guarantee is valid for 30 days upon purchase and for product(s) consumed less than a quarter of the total amount. This guarantee does not apply to products, which have been intentionally damaged or misused, or to durable products. Durable products (such as hardware, electrical and mechanical products or house wares), are products which are not wholly or partially consumed during a single use and whose usefulness can be expected to continue for (one) year or more beyond such initial use, are sold with a separate written Satisfaction Guarantee or Defect Warranty which supersedes the standard NewLife™ Satisfaction Guarantee.

All goods returned from a customer must be done through the respective IBOs from whom the purchase is made. If a customer wishes to return a purchase to you, you are expected to honour the CSG. You should then offer to replace the merchandise, give full credit towards the purchase of another NewLife™ product, or refund the full purchase price. You may then return the merchandise to the same channel through which the goods were purchased, who will then credit the amount with your next order or arrange the exchange.

Once the merchandise and the completed MR form is returned to NewLife™, and it is confirmed that the return is of valid reasons, NewLife™ will honour the guarantee by replacing the product that is returned. The return to NewLife™ office should be done within 30 (thirty) days of reimbursement to the customer.

In order to safeguard ethical conduct and effective process of merchandise returns, the original Customer Receipt must accompany ALL returns.

All costs incurred in returning of goods will be borne by the Customer.

PRIVACY POLICY

Independent Business Owners (IBOs), customers, visitors, users, members, and others who use this website or other web sites owned or operated by Total Reach Marketing Sdn Bhd, (“NewLife”) are governed by this Privacy Policy. By using or accessing this website, you are accepting the practices described in this Privacy Policy.

We recognized that your privacy is very important to you and to most people who use the Internet. Our privacy policy is detailed below and we suggest that you read it thoroughly. This policy may change from time to time and all changes will be posted here on this Web Site. When so posted, they shall become effective immediately. It is your duty to monitor the changes posted. This policy addresses what information we collect, how we use it, how to correct or change it, and how we protect and store it.

We collect personal information and we use that information mainly to help us understand your needs so that we may better service you. The types of personal information that we may collect from you and how we use it will depend on how you use this Web Site.

Registration Obligation

You shall provide true, accurate, current and complete information about yourself as prompted by the Registration form. You will also maintain and promptly update the Registration data to keep it true, accurate, current & complete.

In gaining access to your own account, all IBOs must use a confidential password, which you will need, together with the identification number that NewLife will assign to you in order to log on to the password protected areas of this Website. You shall maintain the confidentiality of any identification number, PIN or password provided. You shall immediately notify NewLife of any unauthorized use or any other breach of security. You are fully responsible for all activities that occur under these Identifiers. NewLife is not responsible for any misuse of your account by someone who uses your Identifiers.

Termination
You agree that NewLife, at its sole discretion, may terminate your password, account (or any other part thereof) or use of the service, and remove and discard any content within, for any reason, including, without limitation, for lack of use or if NewLife believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use.

Survey and questionnaires
NewLife may contain several optional surveys and questionnaires throughout the site asking for information. We use the information you provide to help customize your shopping experience, showing you the content we believe you might be interested in, in order of your preference, as well as to provide advice and purchase recommendations.

How do we use your information
Your personal information may be used by us for a number of purposes including, without limitation, research and statistical analysis and marketing. In terms of marketing, from time to time we may send out promotional and marketing materials about such things like great product offers or new Web Site features to users who are 18 years and above.

Sharing your personal information with third parties
Unless otherwise specified or required by law or unless it is necessary for the purposes of performing services with respect to your use of this Web Site, we will not share your personal information with third parties, except your name, identification number, contact details and the value of the purchases you have made, which will be made available to your referring or sponsoring upline, or the current IBO servicing you.

When necessary, your personal information may be divulged by NewLife to NewLife’s agents or contractors for the purpose of performing services for NewLife. These agents or contractors will be prohibited from utilising this information in any way other than to provide the services contracted for by NewLife.

Cookies
A cookie is a small text file that may be used by NewLife to help identify you. On this Web Site, NewLife uses cookies for two things: personalization and authentication. In other words, to help you customize your Web experience and to verify who you are. It’s important to note that our cookies are safe.